The Document Business: Consulting + Realization = Efficiency

TA Triumph-Adler are THE specialists in the document business. We provide analysis and tailor-made consulting for individual business customers, and put an efficient document workflow in place, both in paper and in electronic form, all backed up by an ongoing service throughout.

TA Triumph-Adler concepts and solutions are the first choice for optimizing processes and whenever professional users manage, print, photocopy, fax, present or archive documents. This is because as market leader in Germany and increasingly in the international arena too, we set the standard in providing analysis and consultation, in the products we offer and in follow-up service.

Direct sales, reseller support and service

Our operating business is built around boosting the efficiency of our commercial end-customers. Our 400 document consultants support more than 33,000 mainly Mittelstand customers, operating out of 50 locations.
Our subsidiary UTAX is exclusively geared towards the reseller trade. UTAX currently supplies more than 300 domestic and foreign resellers.
Our own-brand products are today mainly produced by our strategic partner Kyocera Mita, a worldwide leading manufacturer of innovative technology for office communication.

The independently-organized service unit is particularly important – both for new business and follow-on business. 450 of our own system supporters and logistics specialists look after more than 150,000 systems. This nationwide, rapid, reliable, round-the-clock service means we are closer to the customer than our competitors.
The satisfaction of our customers is illustrated, for example, by the fact that more than 70 % of them opt in favor of TA Triumph-Adler again after their average 45-month maintenance contracts expire.

A successful business model

Our competitive advantages as a consulting, trading and service company are our proximity to customers, our digital expertise and the leading technologies we employ. We advise our customers on selecting and setting up efficient solutions whenever they want to professionally and electronically produce their work on paper , or when they seek to electronically store and archive documents that exist in paper form. We ensure their technology is highly reliable and constantly available, and we also offer them the potential to cut costs and to be able to calculate costs with certainty.
The cooperation with Kyocera Mita means we can secure long-term competitive purchasing conditions and it provides us with strategic opportunities to tap into new customer segments and new markets.
The new generations of devices will soon enable us to achieve a similar market significance in the new and rapidly growing market segments for color technology and multifunction devices as we enjoy in our traditional domain of black and white technology.